I'm not sure if our employees would use the fleet. Can we do a
Can employees use the e-bike to commute?
How exactly does the booking work?
Your employees download the app on Play Store or Apple App Store and can register with their company mail address. After that, they are good to ride. It is that simple
Is your solution only suitable for cities?
Do employees have to bring the e-bike back to the company station?
Does every employee need his/her own e-bike?
Isnʼt it cheaper to buy a fleet yourself?
Are the employees allowed to use the e-bikes even after the regular working hours?
We are a company with 100 employees. How many vehicles do you recommend?
Will additional costs be added to the monthly price?
We already have existing bikes and/or company cars. Can we integrate these vehicles into your offering?
Are there men / ladies / unisex bikes?
How can I try Urban Connect App? / Is registration also possible outside business hours?
Which operating system must my mobile phone have for the app to work?
How fast is the fleet maintenance service?
Urban Connect provides emergency 48h maintenance service as well as regular check of the fleet technical well-being.
Where is the repair/maintenance service done?
If possible, the repair will be done directly at one of the designated fleet parkings of your company. For larger repairs, the repair is carried out in a specialist workshop.
What to do in case of vehicle damage?
Is there a helmet obligation for e-bikes?
What should I keep in mind in winter?
How long is the charging time of a battery?
The charging time depends on the capacity of the battery. A completely empty e-bike battery is fully charged in about 4 hours.
Does the e-bike have a mudguard, light, phone holder?
All e-bikes provided by us are equipped with a mudguard on the front and rear wheel. A headlight at the front and a rear light make the e-bike safe and visible from any angle. Other items are optionally bookable.
What vehicle equipment can I request?
Various vehicle accessories can be added, such as a side pannier, basket, phone holder, water holder etc. Please contact Urban Connect for prices and technical details.
How long does the branding last? Is the branding on the e-Bikes water resistant and scratch prone?
What are the criteria for theft?
1) The e-bike must have been properly locked.
2) The user to whom the unfortunate occurrence has happened is obliged to contact us immediately upon the theft discovery and fill in a theft report provided by us per email.
Unidade Distrito Federal
Unidade Minas Gerais
Retiradas e atendimento:
WhatsApp: (11) 98602-0250 (Jonas) / (31) 9474-0071
Unidade São Paulo e demais estados
WhatsApp: (11) 97026 4639
(11) 2338-7150 | (11) 2338-7151